Data and how we handle it

Data is information that we have and collects about you and how you use our services – to provide you with really good experiences, services and offers.

What kind of data do we collect?

Customer data is data that is linked to your service – e.g. name, address, e-mail address, telephone number, social security number. It may also be information about what services you have and how to use them, orders, user ID, passwords, and other information you provided in your contacts with us.

How do we collect data?

We collect and process data such as:

What we use data for

To process data, there must be support in current data protection regulation, a so-called legal basis.

We process data to identify you as a customer / representative for your business, to handle and deliver orders and services.

Other communication

We also process data in connection with other communications with you, such as when we send information about and are in touch with you regarding questions about our products and services.

When you call our sales representative or any of our consultants, the call can be recorded or documented. When you have a chat conversation with the above, the written text can also be documented and analyzed.

We do this for training purposes for Cadcraft personnel to improve our service to you as a customer.

Development of services

We process data to develop and manage our operations, services, and processes. For this purpose, we may also compile statistics for analysis needs.

How long we save data

We never save data longer than we need. Some data is discarded directly, others are stored for a long time depending on the data to be used and our statutory obligations.

How we protect data

We are constantly working to protect our customers’ integrity. Our security work includes protection of persons, information, IT infrastructure.

Particular attention is devoted to information security regarding your data to prevent, prevent and detect that it is spread to third parties or are lost. Access to your data is provided only to those who need it for their duties.

Encryption of data is done with generally recognized and secure encryption methods. We continuously work to combat spam and viruses in our networks.

Right of access

You are entitled to access the information we store about you. We will answer your requests without unnecessary delay.

Right to rectification

We are responsible for ensuring that the data we process is correct, but you as a customer are also entitled to supplement missing and relevant data. If you find incorrect data about you, you are entitled to request this.

Right to erasure

As a customer, you may, without undue delay, get the following data deleted if any of the following conditions apply: